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A Predictive quantum-jump in customer experience

Augmented Reality is poised to revolutionize the way customers interact with products and services

Dr. Sudheer Babu

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In the coming years the landscape of customer experience (CX) is expected to undergo significant transformations driven by evolving innovative technologies and shifting consumer expectations. Businesses will increasingly focus on creating personalized and seamless interactions across various touchpoints to enhance customer satisfaction, brand image and loyalty.

Augmented Reality is poised to revolutionize the way customers interact with products and services

AI-Powered Personalisation

Artificial Intelligence (AI) will play a pivotal role in tailoring customer experiences. Advanced algorithms will analyse vast amounts of customer data to predict preferences and consumer behaviour, enabling businesses to offer highly personalised recommendations and experiences. For instance, an e-commerce platform might use AI to curate product suggestions based on past purchases, browsing history, and even social media interactions.

Augmented Reality (AR) in CX

Augmented Reality is poised to revolutionize the way customers interact with products and services. Retailers, for example, can deploy AR to allow customers to virtually try on clothing or visualize furniture in their homes before making a purchase. This immersive visual experience not only enhances the decision-making process but also adds a fun and engaging element to shopping.

Voice-Activated Assistance

The prevalence of voice-activated virtual assistants will continue to rise, impacting customer service and support. Businesses will integrate voice technology into their CX strategies, enabling customers to interact with brands using natural language. Imagine a scenario where a customer can inquire about order status or request assistance through voice commands, streamlining the support process.

Blockchain for Trust and Transparency

Blockchain technology is anticipated to contribute to improved trust and transparency in customer interactions. This is particularly relevant in industries like finance and supply chain. Customers may benefit from a transparent ledger that tracks the journey of a product from manufacturing to delivery, ensuring authenticity and ethical sourcing.

Emphasis on Proactive Support

Predictive analytics and machine learning will empower businesses to adopt proactive support measures. Businesses can anticipate customer issues before they escalate, providing timely solutions. An example could be a telecommunications company predicting potential network issues based on data patterns and proactively notifying customers with alternative solutions.

Integrated Omnichannel Experiences

Seamless omnichannel experiences will be crucial for delivering a cohesive customer journey. Whether customers engage with a brand through social media, mobile apps, or in-store, the experience should be consistent. For instance, a customer starting a conversation on a brand’s website chatbot should seamlessly continue the interaction on a mobile app without losing context.

Human-Centric AI

As AI becomes more prevalent, there will be a focus on making interactions more human-like. Natural Language Processing advancements will enable AI systems to understand and respond to emotions, making interactions more empathetic. This could be especially valuable in customer service scenarios where understanding and addressing customer emotions are essential.

In the very near future the customer experience landscape will be shaped by a fusion of advanced technologies and a deep understanding of customer needs and behaviour. Businesses that successfully leverage these trends will not only meet but exceed customer expectations, fostering long-term relationships and brand advocacy.

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How Scientists and Investigators Decode Air Crashes — The Black Box and Beyond

The final report may take months, but it will be critical in issuing safety directives or revising standard procedures.

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As rescue and recovery operations continue following the June 12, 2025, plane crash in Ahmedabad, aviation safety experts are now focusing on the technical investigation phase. With 241 lives lost, the search for the cause isn’t just about accountability—it’s about prevention.

The Black Box: Aviation’s Memory Keeper

1. What Is the Black Box?

Despite the name, the black box is actually orange — for visibility. It consists of two components:

  • Cockpit Voice Recorder (CVR): Captures conversations and audio from the flight deck.
  • Flight Data Recorder (FDR): Logs dozens to hundreds of parameters — speed, altitude, engine status, control inputs.

These devices are housed in titanium or steel and can withstand:

  • Temperatures above 1,000°C
  • Underwater pressures up to 20,000 feet
  • Crashes with up to 3,600 G-force

They also emit underwater locator beacons for up to 30 days.

2. Forensic Engineering & Flight Reconstruction

Beyond black boxes, investigators use:

  • Radar data and air traffic control logs
  • Wreckage analysis for structural failure clues
  • Satellite-based tracking systems like ADS-B
  • Weather data for turbulence or wind shear insights

Forensic teams often reconstruct the flight path virtually or even physically using recovered debris to determine failure points.

3. Human Factors & AI in Modern Investigation

New tools like machine learning and human factors analysis are used to identify procedural errors or lapses in judgement.

In many modern investigations, AI helps:

  • Filter large datasets (e.g., over 1,000 flight parameters per second)
  • Detect patterns missed by the human eye
  • Predict similar risk scenarios in future flights

What Happens Next in the Ahmedabad Crash?

Authorities, in coordination with the Directorate General of Civil Aviation (DGCA), are likely:

  • Retrieving and analyzing the black box
  • Interviewing air traffic controllers
  • Reconstructing the aircraft’s final seconds using both data and simulation

The final report may take months, but it will be critical in issuing safety directives or revising standard procedures.

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Researchers Unveil Light-Speed AI Chip to Power Next-Gen Wireless and Edge Devices

This could transform the future of wireless communication and edge computing

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Credit: Sampson Wilcox, Research Laboratory of Electronics/MIT News

In a breakthrough that could transform the future of wireless communication and edge computing, engineers at MIT have developed a novel AI hardware accelerator capable of processing wireless signals at the speed of light. The new optical chip, built for signal classification, achieves nanosecond-level performance—up to 100 times faster than conventional digital processors—while consuming dramatically less energy.

With wireless spectrum under growing strain from billions of connected devices, from teleworking laptops to smart sensors, managing bandwidth has become a critical challenge. Artificial intelligence offers a path forward, but most existing AI models are too slow and power-hungry to operate in real time on wireless devices.

The MIT solution, known as MAFT-ONN (Multiplicative Analog Frequency Transform Optical Neural Network), could be a game-changer.

“There are many applications that would be enabled by edge devices that are capable of analyzing wireless signals,” said Prof. Dirk Englund, senior author of the study, in a media statement. “What we’ve presented in our paper could open up many possibilities for real-time and reliable AI inference. This work is the beginning of something that could be quite impactful.”

Published in Science Advances, the research describes how MAFT-ONN classifies signals in just 120 nanoseconds, using a compact optical chip that performs deep-learning tasks using light rather than electricity. Unlike traditional systems that convert signals to images before processing, the MIT design processes raw wireless data directly in the frequency domain—eliminating delays and reducing energy usage.

“We can fit 10,000 neurons onto a single device and compute the necessary multiplications in a single shot,” said Ronald Davis III, lead author and recent MIT PhD graduate.

The device achieved over 85% accuracy in a single shot, and with multiple measurements, it converges to above 99% accuracy, making it both fast and reliable.

Beyond wireless communications, the technology holds promise for edge AI in autonomous vehicles, smart medical devices, and future 6G networks, where real-time response is critical. By embedding ultra-fast AI directly into devices, this innovation could help cars react to hazards instantly or allow pacemakers to adapt to a patient’s heart rhythm in real-time.

Future work will focus on scaling the chip with multiplexing schemes and expanding its ability to handle more complex AI tasks, including transformer models and large language models (LLMs).

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Ahmedabad Plane Crash: The Science Behind Aircraft Take-Off -Understanding the Physics of Flight

Take-off is one of the most critical phases of flight, relying on the precise orchestration of aerodynamics, propulsion, and control systems. Here’s how it works:

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On June 12, 2025, a tragic aviation accident struck Ahmedabad, India when a regional passenger aircraft, Air India flight A1-171, crashed during take-off at Sardar Vallabhbhai Patel International Airport. According to preliminary reports, the incident resulted in over 200 confirmed casualties, including both passengers and crew members, and several others are critically injured. The aviation community and scientific world now turn their eyes not just toward the cause but also toward understanding the complex science behind what should have been a routine take-off.

How Do Aircraft Take Off?

Take-off is one of the most critical phases of flight, relying on the precise orchestration of aerodynamics, propulsion, and control systems. Here’s how it works:

1. Lift and Thrust

To leave the ground, an aircraft must generate lift, a force that counters gravity. This is achieved through the unique shape of the wing, called an airfoil, which creates a pressure difference — higher pressure under the wing and lower pressure above — according to Bernoulli’s Principle and Newton’s Third Law.

Simultaneously, engines provide thrust, propelling the aircraft forward. Most commercial jets use turbofan engines, which accelerate air through turbines to generate power.

2. Critical Speeds

Before takeoff, pilots calculate critical speeds:

  • V1 (Decision Speed): The last moment a takeoff can be safely aborted.
  • Vr (Rotation Speed): The speed at which the pilot begins to lift the nose.
  • V2 (Takeoff Safety Speed): The speed needed to climb safely even if one engine fails.

If anything disrupts this process — like bird strikes, engine failure, or runway obstructions — the results can be catastrophic.

Environmental and Mechanical Challenges

Factors like wind shear, runway surface condition, mechanical integrity, or pilot error can interfere with safe take-off. Investigators will be analyzing these very aspects in the Ahmedabad case.

The Bigger Picture

Take-off accounts for a small fraction of total flight time but is disproportionately associated with accidents — approximately 14% of all aviation accidents occur during take-off or initial climb.

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